Last Updated: January 15, 2026

Bank-Grade Encryption

All personal data is protected with 256-bit SSL encryption, the same security standard used by major financial institutions worldwide.

No Third-Party Sharing

Your data is never sold, rented, or shared with third parties for marketing purposes without your explicit consent.

Compliance & Regulation

rans33 complies with international data protection regulations including GDPR principles and Indonesian privacy standards.

Your Data Rights

You have the right to access, correct, delete, or export your personal data at any time by contacting our support team.

1. Introduction

Welcome to the rans33 Privacy Policy. This document explains how rans33 ("we," "us," "our") collects, uses, stores, protects, and discloses personal information from Indonesian players ("you," "your") who register accounts and use our online gaming services at https://rans33.cam.

At rans33, we take the privacy and security of your personal data seriously. We are committed to transparency in our data handling practices and compliance with applicable Indonesian and international data protection laws and regulations. By registering an account with rans33, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy. If you have any questions or concerns about how we handle your personal information, please contact our Data Protection Officer via email at [email protected] (displayed as plain text).

2. Information We Collect

rans33 collects several types of personal information to provide, maintain, and improve our services, verify your identity, comply with legal obligations, and prevent fraud. The categories of information we collect include:

2.1 Information You Provide Directly

  • Account Registration Data: Full legal name, date of birth, gender, residential address (street, city, province, postal code), email address, mobile phone number, and username/password.
  • Identity Verification Documents: Government-issued photo ID (KTP - Indonesian National Identity Card, passport, or driver's license), proof of address (utility bill or bank statement), selfie verification photos, and proof of payment method ownership.
  • Financial Information: Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon accounts; e-wallet details for OVO, DANA, GoPay, ShopeePay, LinkAja; deposit and withdrawal transaction history.
  • Communication Data: Messages sent through our live chat, WhatsApp support, email correspondence, customer service interactions, and feedback forms.
  • Responsible Gaming Settings: Deposit limits, loss limits, session time preferences, self-exclusion requests, and reality check configurations.

2.2 Information Collected Automatically

  • Gaming Activity Data: Bets placed, games played, wagering amounts, win/loss history, bonus claims, tournament participation, VIP tier progression, and gameplay statistics.
  • Device and Technical Information: IP address, device type (mobile/desktop/tablet), operating system, browser type and version, screen resolution, language settings, time zone (typically WIB for Indonesian users), and device identifiers.
  • Usage Data: Login timestamps, session duration, pages visited, click patterns, navigation paths, game preferences, and interaction with promotional content.
  • Cookies and Tracking Technologies: Session cookies, authentication tokens, preference cookies, and analytics cookies (see Section 8 for detailed cookie policy).

2.3 Information from Third-Party Sources

  • Payment Processors: Transaction verification data from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers to confirm deposit and withdrawal authenticity.
  • Identity Verification Services: Results from KYC verification checks, age verification services, and fraud detection databases.
  • Responsible Gaming Databases: Self-exclusion registry checks to identify players who have requested exclusion from online gambling services.

3. How We Use Your Information

rans33 uses your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

  • Create, maintain, and authenticate your rans33 account
  • Process deposits and withdrawals through Indonesian banking channels (BCA, BRI, BNI, Mandiri, e-wallets)
  • Provide access to casino games, sports betting, togel lottery markets, and live dealer games
  • Track your gaming activity, balance, and transaction history
  • Calculate and award VIP loyalty program rewards (cashback, bonuses, exclusive perks)
  • Respond to customer support inquiries via live chat, WhatsApp, and email

3.2 Compliance and Legal Obligations

  • Verify your identity, age (21+ requirement), and residency in Indonesia
  • Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
  • Detect and prevent fraud, collusion, bonus abuse, and other prohibited activities
  • Enforce our Terms and Conditions and resolve disputes
  • Respond to legal requests from law enforcement and regulatory authorities
  • Maintain audit trails and records as required by gaming licensing jurisdictions

3.3 Responsible Gaming and Player Protection

  • Implement and enforce deposit limits, loss limits, and session time restrictions you have set
  • Process self-exclusion requests and prevent access during exclusion periods
  • Monitor gameplay patterns for signs of problem gambling and reach out with support resources
  • Provide reality check notifications and responsible gaming tools

3.4 Marketing and Communications (With Your Consent)

  • Send promotional offers, bonus announcements, and personalized gaming recommendations
  • Notify you about new games, tournaments, and special events
  • Send newsletters with industry news, tips, and rans33 platform updates
  • Conduct surveys and request feedback to improve our services

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting your account notification preferences, or contacting customer support.

3.5 Platform Improvement and Analytics

  • Analyze gameplay data to optimize game selection and RTP offerings
  • Monitor website performance, identify technical issues, and improve user experience
  • Conduct A/B testing to enhance platform features and navigation
  • Generate aggregated, anonymized statistics for business intelligence and reporting

4. How We Protect Your Information

rans33 employs industry-leading security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

Security Measure Description
256-bit SSL Encryption All data transmitted between your device and rans33 servers is encrypted using bank-grade SSL/TLS protocols.
Secure Data Centers Personal information is stored in access-controlled data centers with 24/7 monitoring, fire suppression, and redundant power systems.
Database Encryption Sensitive data including passwords (hashed with bcrypt) and financial details are encrypted at rest in our databases.
Access Controls Only authorized rans33 personnel with legitimate business needs can access personal data, subject to strict confidentiality agreements.
Fraud Detection Systems Real-time monitoring of transactions and account activity to identify suspicious patterns and prevent unauthorized access.
Regular Security Audits Independent third-party security assessments, penetration testing, and vulnerability scans conducted quarterly.
PCI DSS Compliance Payment processing adheres to Payment Card Industry Data Security Standards for Indonesian bank and e-wallet transactions.

Your Responsibility: Please keep your account password secure and confidential. Never share your login credentials with anyone. rans33 will never ask for your password via email, phone, or live chat. If you suspect unauthorized access to your account, contact customer support immediately.

5. Data Sharing and Disclosure

rans33 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following limited circumstances:

5.1 Service Providers and Business Partners

  • Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process transactions on our behalf.
  • Game Providers: Casino game studios and sports betting data providers deliver gaming content to rans33 platform.
  • Identity Verification Services: Third-party KYC/AML providers verify your identity documents and perform fraud checks.
  • Customer Support Tools: Live chat, email management, and WhatsApp business platforms facilitate customer service communications.
  • Analytics and Marketing Platforms: Website analytics tools (with anonymization where possible) help us understand user behavior and improve our services.

All third-party service providers are contractually obligated to protect your data, use it only for specified purposes, and comply with applicable data protection laws.

5.2 Legal and Regulatory Obligations

rans33 may disclose your personal information when required by law or when we believe in good faith that disclosure is necessary to:

  • Comply with legal processes, court orders, or government requests
  • Respond to lawful demands from law enforcement or regulatory authorities
  • Enforce our Terms and Conditions and investigate violations
  • Protect the rights, property, or safety of rans33, our players, or the public
  • Prevent fraud, money laundering, terrorist financing, or other illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our Website before your data is transferred and becomes subject to a different privacy policy.

6. Data Retention

rans33 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

  • Active Accounts: Personal data is retained for the duration your account remains active and registered with rans33.
  • Closed Accounts: After voluntary account closure, data is retained for a minimum of 5 years to comply with gaming licensing, tax reporting, and anti-money laundering record-keeping requirements.
  • Transaction Records: Financial transaction history (deposits, withdrawals, bets, winnings) is retained for 7 years as required by Indonesian tax law and international AML regulations.
  • Communication Records: Customer support chat logs and email correspondence are retained for 3 years for quality assurance and dispute resolution purposes.
  • Identity Verification Documents: KYC documents are securely archived for 5 years after account closure to comply with regulatory requirements.

After the applicable retention period expires, personal data is securely deleted or anonymized so that it can no longer identify you.

7. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information held by rans33:

7.1 Right to Access

You have the right to request a copy of the personal data we hold about you. This includes account information, transaction history, gameplay records, and communication logs. To request access, contact our Data Protection Officer via email at [email protected] (plain text, not clickable).

7.2 Right to Rectification

If any of your personal information is inaccurate, incomplete, or outdated, you have the right to request correction. You can update most information directly from your account settings, or contact customer support for assistance.

7.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may be legally required to retain certain information for compliance, legal, or regulatory purposes even after you request deletion.

7.4 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format (e.g., CSV or JSON) and request that we transmit this data to another service provider where technically feasible.

7.5 Right to Object and Restrict Processing

You may object to processing of your personal data for direct marketing purposes at any time by unsubscribing from promotional emails or adjusting your account notification preferences. In certain circumstances, you may also request restriction of processing where you contest the accuracy of data or object to its processing.

7.6 Right to Withdraw Consent

Where we process your personal data based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

7.7 How to Exercise Your Rights

To exercise any of these rights, please contact our customer support team via live chat, email at [email protected], or WhatsApp (contact details available in your account dashboard). We will respond to your request within 30 days. To protect your privacy and security, we may require verification of your identity before processing your request.

8. Cookies and Tracking Technologies

rans33 uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize your browser and remember your preferences.

8.1 Types of Cookies We Use

  • Essential Cookies: Necessary for basic website functionality including login authentication, account access, and shopping cart features. These cookies cannot be disabled without severely affecting your ability to use rans33 services.
  • Performance Cookies: Collect anonymous information about how visitors use our website (e.g., most visited pages, error messages) to help us improve site performance and user experience.
  • Functional Cookies: Remember your preferences such as language settings, display currency (IDR), and timezone (WIB) to provide enhanced, personalized features.
  • Advertising and Marketing Cookies: Track your browsing activity to deliver targeted promotional content and measure the effectiveness of advertising campaigns. These cookies may be set by third-party advertising networks.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, or receive warnings before a cookie is stored. However, disabling essential cookies may impair your ability to access certain features of the rans33 website and use our services.

9. International Data Transfers

rans33 primarily operates within Indonesia and stores player data on servers located in secure data centers. However, some of our service providers and technology partners may be located outside Indonesia. When we transfer your personal data internationally, we ensure that appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by data protection authorities
  • Data processing agreements requiring equivalent levels of data protection
  • Compliance with EU-U.S. Privacy Shield Framework principles where applicable
  • Encryption of data during transmission and storage

By using rans33 services, you consent to the transfer of your personal information outside Indonesia where necessary to deliver our services, subject to the protections described in this Privacy Policy.

10. Children's Privacy

rans33 strictly prohibits gambling by individuals under 21 years of age. Our services are not directed to children, and we do not knowingly collect personal information from anyone under the legal gambling age in Indonesia (21+). If we become aware that we have inadvertently collected data from an underage individual, we will immediately delete that information and close the account.

If you are a parent or guardian and believe your child has provided personal information to rans33, please contact us immediately at [email protected] so we can take appropriate action.

11. Changes to This Privacy Policy

rans33 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make significant changes, we will notify you by:

  • Posting the updated Privacy Policy on our website with a new "Last Updated" date
  • Sending an email notification to your registered email address
  • Displaying a prominent notice on the rans33 homepage and/or login screen

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Continued use of rans33 services after changes are posted constitutes your acceptance of the revised Privacy Policy.

12. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact our Data Protection Officer:

  • Email: [email protected] (plain text display, not a clickable link)
  • Live Chat: Available 24/7 through your rans33 account dashboard
  • WhatsApp: Contact number available in your account after registration

We take all privacy inquiries seriously and aim to respond within 48 hours during business days (Monday-Friday, 09:00-18:00 WIB). For urgent data security concerns, please use live chat for immediate assistance.

Questions About Your Privacy?

Explore our other policy pages or reach out to our customer support team available 24/7 to assist with any privacy-related concerns.

Read Terms & Conditions Responsible Gaming View FAQ